We want you to receive exactly what you ordered, in exactly the condition you expected it. If Pretty Good Cards makes a mistake or something goes sideways in transit, please let us know so we can make it right.
Return and refund policies differ for retail and wholesale orders, so please review the section that applies to your purchase.
Retail sales are final. We do not accept returns or exchanges for unwanted items or changes of mind.
If your order arrives damaged, defective, incomplete, or incorrect, please contact us within 7 days of delivery. We may ask for photos or other information so we can figure out what happened and fix it.
Depending on the circumstances, we may offer a replacement, refund, or other appropriate resolution. Please do not return damaged or incorrect merchandise unless we specifically ask you to.
Personalized, custom, and sale items are not eligible for return or exchange.
All wholesale sales are final. We do not accept returns or exchanges for unsold merchandise, over-ordering, or changes of mind.
Retailers are responsible for reviewing their shipments promptly after delivery.
If a wholesale order contains merchandise that is damaged, defective, missing, or incorrectly shipped, please contact Pretty Good Cards within 14 days of delivery. Claims submitted after 14 days may not be eligible for replacement, refund, or credit.
For damaged, defective, or incorrectly shipped merchandise, please include photographs showing the affected items and, when applicable, the shipping packaging.
You may choose either a replacement or a refund for eligible affected merchandise. If your invoice has not yet been paid, including orders placed on Net 60 terms, the affected amount may instead be credited against your outstanding balance.
You do not need to return damaged, defective, or incorrectly shipped merchandise unless Pretty Good Cards specifically requests otherwise.
Pretty Good Cards is not responsible for merchandise that is damaged, lost, stolen, or otherwise becomes unsellable after it has been received by the retailer in satisfactory condition.
Need to cancel an order? Please contact us as soon as possible.
If your order has not yet been fulfilled or entered the fulfillment process, we'll do our best to cancel it at no cost to you. Once fulfillment has begun or an order has shipped, it can no longer be canceled.
This cancellation policy applies to both retail and wholesale orders.
Approved refunds will be issued to the original payment method when possible. Processing times vary by financial institution and payment provider.
For unpaid wholesale orders with deferred payment terms, approved refunds or credits may instead be applied directly to the outstanding invoice balance.
If there's a problem with your order—or something weird happened that isn't covered here—please contact us. We'll take a look and help figure it out ASAP.
